Helping care agents resolve customer queries faster
Helping consumers analyse their internet service over time
Helping consumers measure real time in-home performance
Helping network engineers monitor network performance in real time
Helping product managers monitor network performance over time
Helping regulators provide a handy speed testing app for their citizens
Overview of all the available SamKnows tests
We offer a variety of different mechanisms to measure speed
Measures the round trip time between the router and a test server
Measure the performance to real-world gaming servers and stores
Measure the performance of major social media services
Measure the performance of video conferencing services
Measure the performance of video streaming providers
Measure the performance of Content Delivery Networks
Measuring web browsing performance to real homes
Measure the performance of Voice over IP calls
Measuring the time taken to resolve a DNS query
Discover the path that traffic takes between a source and a destination
Passively measure the amount of data used on a broadband connection
We explore how communication technology is changing the world
Find out about our latest products and feature releases.
Listen to our latest podcasts
How our customers are using SamKnows’ technology
Find out about our company culture
Some handy resources if you are writing about SamKnows
Our company vision, our mission and the values we hold dear
Discover how we became the global measurement standard
Find out more about working at SamKnows
Find out what job opportunities we currently have at SamKnows
Get access to a demo version of SamKnows One
Help and advice for users of SamKnows One
A comprehensive understanding of fixed and cellular internet performance in realtime
FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.
RealSpeed runs two sequential tests automatically. One from your router, this tests the service provided to the home. The second test from a phone or computer connected to the home network. Comparing the two results indicates the performance of the home network on that device and in that location.
We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.
Each month we explore how communication technology is changing the world through SamKnows data and real user stories
In this edition, we’ll reveal how Comcast is implementing a new technology from the Internet Engineering Task Force (IETF) to curb latency, and how SamKnows is independently measuring the latency improvements being delivered. We’ll also examine how the industry is rallying around new latency measures such as Apple’s RPM, to provide a much more realistic picture of the performance on consumers’ broadband connections.
Find out how our customers are using SamKnows’ technology to monitor and improve internet services
The South Pacific neighbours, Australia and New Zealand, are the closest of allies, but have a long tradition of being friendly rivals. SamKnows is running independent broadband measurement studies in both countries, but has just released a first-of-its-kind joint report. So, why are Australia and New Zealand benchmarking themselves against each other?
New EU BEREC regulations required ISPs in member countries to prove they could provide speeds greater than 1Gbps for customers on their highest package. With many routers only supporting speeds up to 940Mpbs, Vodafone Hungary sought help from SamKnows to be able to measure speeds above 1Gbps.
Discover our latest products and feature releases.
Literally nobody wants more on-hold time. Which is why we work hard to speed up Care Agent calls. In our latest release we’ve improved our ConstantCare search experience so you can find customers more easily. This means you can help your customers faster and reduce on-hold time, and their frustration. So you can get on with your day. Phew!
With video streaming being such a normal part of everyday life, it’s important to be able to monitor customer experience easily and accurately. So, we’ve developed the Media Streaming Test that allows you to measure the performance of any HLS or DASH based streaming service.
We’ve updated our Router Agent so you can run more tests and now get the results faster. Meaning you can understand and improve your customers’ internet performance even more. Read on to find out how.
Join us on our mission to make the internet better for everyone, starting with your own experience, followed by that of your fellow country folk.
Find out about our company culture
I am very excited to announce that SamKnows will be joining Cisco, the world leader in networking. Specifically, we will be joining the Cisco ThousandEyes team, which empowers leading organizations worldwide to see, understand, and improve connected experiences everywhere.
Having a diverse company is important not only for creating a more inclusive and welcoming environment and supporting different ways of thinking – but also for simply being accurately representative of the diverse society we live in.
This week we opened the doors of our new office. While the fourth floor isn’t fully finished yet, the third floor is ready and waiting for you on Tuesdays, Wednesdays and Thursdays. We are so excited to have a place where we can come together and do great work as a team once again.
SamKnows goes beyond flexible working: removing out of date boundaries between employer and employee to benefit both business performance and employee well being. Here’s an overview from Sophie, our newest addition to the marketing team.
