Quality of Experience in Realtime
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Proactive fault detection
SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.
Identification of user experience improvements
Spot issues, identify the root cause, assess the impact on your customers, all in realtime
FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.
Reality Gap - Spotlight Magazine issue #2
If you thought buying a fast broadband package would guarantee you get fast Netflix video streaming, you might be surprised by what we've discovered in the latest issue of SamKnows Spotlight Magazine. Where peak-time Netflix download speeds can struggle to stream UHD movies even on super-fast connections, and super-efficient video encoding is cleverly masking the reality gap.
New Zealand Fibre Max customers see huge performance improvements
The Measuring Broadband New Zealand project, put together by New Zealand's Commerce Commission, collaborated with RSPs, Wholesale Providers, and SamKnows to monitor internet performance across the country. The data collected helped improve speeds for subscribers across the Fibre Max network, here's how it happened.