Helping care agents resolve customer queries faster
Helping consumers analyse their internet service over time
Helping consumers measure real time in-home performance
Helping network engineers monitor network performance in real time
Helping product managers monitor network performance in over time
Helping regulators provide a handy speed testing app for their citizens
Suite of tests that measure Quality of Service to the home
Measure the performance to real-world gaming servers
Measure the performance of game store CDN servers
Measurie the performance of major social media services
Measure the performance of video conferencing services
Measure the performance of video streaming providers
Measure the performance of Content Delivery Networks
Measuring web browsing performance to real homes
We explore how communication technology is changing the world
Find out about our latest products and feature releases.
Listen to our latest podcasts
How our customers are using SamKnows’ technology
Find out about our company culture
Some handy resources if you are writing about SamKnows
Our company vision, our mission and the values we hold dear
Discover how we became the global measurement standard
Find out more about working at SamKnows
Find out what job opportunities we currently have at SamKnows
Get access to a demo version of SamKnows One
Join one of our national studies to help improve the internet for all
Help and advice for users of SamKnows One
How did download speed become single metric to dominate broadband marketing? Are the days of speed finally coming to an end? Find out in the latest Spotlight Magazine.
A comprehensive understanding of fixed and cellular internet performance in realtime
FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.
RealSpeed runs two sequential tests automatically. One from your router, this tests the service provided to the home. The second test from a phone or computer connected to the home network. Comparing the two results indicates the performance of the home network on that device and in that location.
We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.
Each month we explore how communication technology is changing the world through SamKnows data and real user stories
What was the internet industry like in its early days? How did download speed become single metric to dominate broadband marketing? Are the days of speed finally coming to an end? Find out in the latest edition of Spotlight magazine.
Find out how our customers are using SamKnows’ technology to monitor and improve internet services
New EU BEREC regulations required ISPs in member countries to prove they could provide speeds greater than 1Gbps for customers on their highest package. With many routers only supporting speeds up to 940Mpbs, Vodafone Hungary sought help from SamKnows to be able to measure speeds above 1Gbps.
From reports to advertising, SamKnows is relied upon by Kiwi consumers to make better informed broadband choices.
Discover our latest products and feature releases.
Do you have customers on a pay as you go (PAYG) plan or limited usage plan? It can be a nightmare when the systems you use to track customers’ usage fail. We have a service which can help, and gain the trust back from your customers. Interested? Read on.
Join some of the world’s largest ISPs integrating our technology to gain visibility of end-to-end network performance and customer experience.
By using SamKnows technology you can improve your customers’ experience. We monitor your network performance from your customer’s perspective. This allows you to provide realistic performance estimates at the point of sale, find faults beyond your own infrastructure that impact your customer experience, streamline customer support processes, and help customers optimise and maintain good network performance inside their homes. Discover how SamKnows can help turn your customers into happy, satisfied and loyal customers.
We’ve updated our ConstantCare dashboard so it’s now easy to see if a SamKnows Agent is disconnected. As a Care Agent, you will now be able to resolve customers’ queries even faster, keeping your customers calm and happy. And you can have a less stressful day.
Find out about our company culture
Here's a round-up all of the latest news from SamKnows this month.
For Pride season, here are some of the small steps we are taking to ensure that as we grow, all the people who work at SamKnows or would like to work here feel a strong sense of belonging and freedom to be themselves.
SamKnows is growing and adding a Data Analyst role to the ISP and Government teams. Find out more about the role in depth, your place within the company, what you'll be working with hands-on, and the international impact you can make.
As the United Kingdom is getting ready to celebrate the Queen's 70-year reign with the upcoming Platinum Jubilee, we decided to review the evolution of telecommunications across this period, and key SamKnows' milestones.
