Spotlight: SamKnows, our diversity dividend
Many companies regard diversity as a box to tick or an overhead. For SamKnows, embracing diversity has helped the company become better organised, more content and more profitable, too.
Cisco announces intent to acquire SamKnows
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Automatically find anything that impacts customer experience with FaultFinder
FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.
Measure in-home performance with RealSpeed
RealSpeed runs two sequential tests automatically. One from your router, this tests the service provided to the home. The second test from a phone or computer connected to the home network. Comparing the two results indicates the performance of the home network on that device and in that location.
Application Monitoring
Network Monitoring
Optimise your country's internet performance with National Studies
We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.
Using SamKnows technology
Customer Stories
Find out how our customers are using SamKnows’ technology to monitor and improve internet services
Our first ever report comparing broadband of two countries
The South Pacific neighbours, Australia and New Zealand, are the closest of allies, but have a long tradition of being friendly rivals. SamKnows is running independent broadband measurement studies in both countries, but has just released a first-of-its-kind joint report. So, why are Australia and New Zealand benchmarking themselves against each other?
SamKnows helped Vodafone Hungary comply with EU BEREC regulations
New EU BEREC regulations required ISPs in member countries to prove they could provide speeds greater than 1Gbps for customers on their highest package. With many routers only supporting speeds up to 940Mpbs, Vodafone Hungary sought help from SamKnows to be able to measure speeds above 1Gbps.
Product News
Discover our latest products and feature releases.
What’s new in SamKnows One?
This month we've been improving the reliability and performance of SamKnows One Analytics. Since the last release we have seen the average number of errors decrease by 50%. Plus we've been making SamKnows RealSpeed smarter and start up quicker.
What’s new in SamKnows One?
This month we've improved how our RealSpeed tests connects with the SamKnows Agent. We've added more control over metadata customisation to our Management Suite. Updated our chart colours to increase contrast and improve accessibility for colour blind users.
FCC empowering US citizens
This week the FCC (Federal Communications Commission) launches its new app built by SamKnows. US citizens can feel confident; this new app provides better and more accurate coverage maps, and even better, allows citizens the opportunity to challenge mobile providers if they are unhappy with their service.
More on-hold time?
Literally nobody wants more on-hold time. Which is why we work hard to speed up Care Agent calls. In our latest release we’ve improved our ConstantCare search experience so you can find customers more easily. This means you can help your customers faster and reduce on-hold time, and their frustration. So you can get on with your day. Phew!
Company News
Find out about our company culture
Cisco announces intent to acquire SamKnows
I am very excited to announce that SamKnows will be joining Cisco, the world leader in networking. Specifically, we will be joining the Cisco ThousandEyes team, which empowers leading organizations worldwide to see, understand, and improve connected experiences everywhere.
Supporting our community
After a very successful year, we are fortunate enough to be able to give back a significant amount to charities chosen by everyone at SamKnows.
Diversity: our 12 month goals
Having a diverse company is important not only for creating a more inclusive and welcoming environment and supporting different ways of thinking – but also for simply being accurately representative of the diverse society we live in.
Summer round-up 2022
Here's a round-up all of the latest news from SamKnows this summer. It's been a busy one, both at work and play.