Quality of Experience in Realtime

Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows Alpha

Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users
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SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
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Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches
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Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience
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Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally
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We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Recent achievements

Proactive fault detection

SamKnows Alpha is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, SamKnows Alpha also identifies the root cause of an anomaly.

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Advanced understanding of internet performance

Our in-home RealSpeed test has mapped out the speed limitations of popular Wi-Fi enabled devices, our discoveries have led to a better understanding of bottlenecks inside the home.

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Realtime insights for complex decision making

Our Network Performance solution is helping service providers identify customers who are having a bad experience before they call customer support - we hope one day this will transform how traditional customer support works.

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Identification of user experience improvements

Our global testing platform is helping government regulators understand how their country connects to major online services, not just the nearest test server. Benchmark international connections to popular services to see if they all perform equally or not in your country.

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Blog

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Know your internet inside and out

Resolving network issues quickly is the key to keeping your customers happy and loyal. SamKnows Single Home shows the network, Wi-Fi, and device performance of a single home all in one place so your support agents can do exactly that. Troubleshoot issues quickly, demonstrate home Wi-Fi issues to customers, and provide a seamless customer experience.

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The SamKnows CAF Solution

The SamKnows CAF Solution is a cost-effective measurement platform for internet service providers participating in the Connect America Fund (CAF). Our solution removes the headache of self-testing and ensures you meet all the Performance Data Requirements. Just last month, we were delighted to assist a large ISP prove their testing capacity before CAF II went live. Find out how we can help!

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Our values

We’re passionate about helping Sam achieve his dream of a world that understands the internet. Our core values have always been central to how successfully we pursue our goal. However, we’ve experienced a lot of change over the last ten years and so we decided to take a step back and rediscover the essence of who we are today. We did this as a team - here are the results!

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