Quality of Experience in Realtime

Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows FaultFinder

Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users
Find out more

SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
Find out more

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches
Find out more

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience
Find out more

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally
Find out more

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Spotlight Magazine

Each month we explore how communication technology is changing the world through SamKnows data and real user stories

Making a Metaverse

Is the internet going to evolve into a massive virtual world inhabited by millions of avatars? Many big tech companies think so, and have already started building the foundations for the metaverse. But can our current network infrastructure and technology support a real-time virtual world with no cap on the number of concurrent users?

Customer Stories

Find out how our customers are using SamKnows’ technology to monitor and improve internet services

Helping Cincinnati Bell comply with FCC regulations

We helped Cincinnati Bell reach compliance with FCC regulations in 2 months. Find out how we worked with Cincinnati Bell's engineering and regulatory teams to deploy a fully compliant solution so quickly.

FCC Speed Test app reviews

Here are some reviews from the people using the FCC speed test app.

Product News

Discover our latest products and feature releases.

The SamKnows method of measuring internet performance

SamKnows has been pioneering internet performance measurements for over 10 years. Our reputation is built upon our methodology, we go above and beyond to ensure that the data we collect is a reliable true representation of actual end-to-end performance. This is an insight into the testing principles that make SamKnows the global leader in our field.

Moving the data pipeline

Find out more about how we're accommodating our data in a more efficient, fast-paced and scalable way with Google BigQuery.

Gaming test updated framework

Schedules are important. But when it comes to making necessary software updates to keep up with fast paced applications and other servers, we don't like waiting! ISPs upgrade their router firmware on a tight schedule that can take up months to be pushed through. To stay ahead of the game, find out how we're developing frameworks that can be used to update our 40 million+ Agents worldwide almost instantly.

Monitoring uptime and downtime

Our double test solution is our way of tackling unreliable monitoring of disconnections. Find out more about our foolproof test methodology and how we're upgrading our UI to intuitively display uptime and downtime on our Disconnections Chart with both current and historical data.

Company News

Find out about our company culture

Vue London conference 2021

This year, SamKnows has partnered with the VueJS London Conference as the diversity sponsor. Find out more about Vue.js, the conference and how you can attend!

The new SamKnows London office

What is the role of an office in the post-lockdown era? We’re trying to create an inclusive workspace, built off real feedback from people at SamKnows. Here's a look into the plans in-motion for our London office.

Maimuna's internship at SamKnows

After Maimuna's university plans fell through due to OfQual's 2020 algorithm, Alex Salter (CEO and Co-founder of SamKnows) reached out to her to offer her a job during the inevitable gap year she had no choice but to take. After the algorithm was scrapped and Maimuna was accepted into Cambridge, she reached back out to SamKnows to ask if she could take up work during term breaks. This is a post written by Maimuna about her experience and the internship she completed at SamKnows.

SamKnows Summer

We've all got a lot on. And with lots of hard work, comes much needed rest time. We believe it's truly important to take a break from the desk and reset, and if you can spend some of that time outdoors – even better! Here's how SamKnows is enjoying the sun around the world this week: