Quality of Experience in Realtime
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Proactive fault detection
SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.
Identification of user experience improvements
New Zealand Fibre Max customers see huge performance improvements
The Measuring Broadband New Zealand project, put together by New Zealand's Commerce Commission, collaborated with RSPs, Wholesale Providers, and SamKnows to monitor internet performance across the country. The data collected helped improve speeds for subscribers across the Fibre Max network, here's how it happened.
With great talent comes great responsibility, and at SamKnows we’re focused on sustainable growth. So as our company grows we're becoming more product centric, and taking on new people, we’re working to ensure SamKnows remains a great place to work. Learn about how our working process and company culture feeds into our big plans for expanding SamKnows and check out the new roles we're hiring for.
Resolving the most common ISP customer support calls with SamKnows
ISPs are responsible for delivering broadband to the home, so what happens beyond the router is largely out of their control. But problems with in-home Wi-Fi account for over 50% of the support calls ISPs receive. So even though it’s out of their control, it’s an expensive problem that ISPs need to be able to empathise with and help resolve. Join us on a user journey showing how SingleView and RealSpeed can streamline support calls and improve customer experience.