Quality of Experience in Realtime

Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows FaultFinder

Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users
Find out more

SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
Find out more

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches
Find out more

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience
Find out more

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally
Find out more

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Spotlight Magazine

Each month we explore how communication technology is changing the world through SamKnows data and real user stories

Spotlight: Measuring Broadband America Retrospective

This is the story of Measuring Broadband America. How it started, how it has helped improve the nation’s broadband, and how it’s continuing to drive progress in nationwide connectivity.

Customer Stories

Find out how our customers are using SamKnows’ technology to monitor and improve internet services

International internet improvers

We have thousands of volunteers collecting broadband performance data from their own homes that fuel our National Studies around the world. Our volunteers are critical contributors to what we do, but get their own perks for taking part. We've collected a few stories about how our Connected Home solution is helping volunteers better understand and improve their internet performance.

Helping Zen Internet report VCOP their regulatory compliance

Until recently, Zen Internet were one of the only large ISP’s in the UK that was not a signatory to the VCOP standard. Discover how we help Zen meet regulatory compliance standards within 4 months:

Product News

Discover our latest products and feature releases.

The SamKnows method of measuring internet performance

SamKnows has been pioneering internet performance measurements for over 10 years. Our reputation is built upon our methodology, we go above and beyond to ensure that the data we collect is a reliable true representation of actual end-to-end performance. This is an insight into the testing principles that make SamKnows the global leader in our field.

Moving the data pipeline

Find out more about how we're accommodating our data in a more efficient, fast-paced and scalable way with Google BigQuery.

Gaming test update framework

Schedules are important. But when it comes to making necessary software updates to keep up with fast paced applications and other servers, we don't like waiting! ISPs upgrade their router firmware on a tight schedule that can take up months to be pushed through. To stay ahead of the game, find out how we're developing frameworks that can be used to update our 40 million+ Agents worldwide almost instantly.

Monitoring uptime and downtime

Our double test solution is our way of tackling unreliable monitoring of disconnections. Find out more about our foolproof test methodology and how we're upgrading our UI to intuitively display uptime and downtime on our Disconnections Chart with both current and historical data.

Company News

Find out about our company culture

SamKnows Summer

We've all got a lot on. And with lots of hard work, comes much needed rest time. We believe it's truly important to take a break from the desk and reset, and if you can spend some of that time outdoors – even better! Here's how SamKnows is enjoying the sun around the world this week:

Design Principles

These principles are to help the design team at SamKnows create a unified design language across all our disciplines. But, they are also to help us understand what’s worth fighting for, and can be used to help defend our design decisions.

SamKnows Newsletter

If you would like to keep up with all the latest SamKnows news, you’re in luck. We’re launching a monthly newsletter!

What does it take to build a unicorn?

We think: prioritizing people, valuing diversity and inclusion, and a bit of ‘shokunin’.