Quality of Experience in Realtime

Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows FaultFinder

Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users
Find out more

SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
Find out more

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches
Find out more

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience
Find out more

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally
Find out more

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Spotlight Magazine

Each month we explore how communication technology is changing the world through SamKnows data and real user stories

Spotlight: The gigabit difference

Gigabit broadband is becoming increasingly commonplace. But what difference does Gigabit broadband make to people’s consumption? Does behaviour change when people reach the fastest speeds? We use the exclusive SamKnows data to reveal the Gigabit difference and what it says about the future of broadband.

Customer Stories

Find out how our customers are using SamKnows’ technology to monitor and improve internet services

Our trusted data is helping New Zealanders choose better broadband

From reports to advertising, SamKnows is relied upon by Kiwi consumers to make better informed broadband choices.

Ofcom celebrates over a decade of internet performance measurement

The U.K. Office of Communications (Ofcom) extends broadband performance measurement program with SamKnows, using the SamKnows measurement platform to continue improving the internet throughout the United Kingdom.

Product News

Discover our latest products and feature releases.

We’ve updated ConstantCare so you can have a better day

We’ve updated our ConstantCare dashboard so it’s now easy to see if a SamKnows Agent is disconnected. As a Care Agent, you will now be able to resolve customers’ queries even faster, keeping your customers calm and happy. And you can have a less stressful day.

Less stress with the new look Instant Test

We’re always improving our products, and this week, we’ve given a face lift to our Instant Test feature within the ConstantCare dashboard. As a Care Agent, you will now be able to resolve customers’ queries even faster, keeping your customers happier and meaning you have a better day.

Prove your 1Gbps speeds with SamKnows

Don't let LAN spoil the party. If you're an ISP providing a service faster than 1Gbps and struggling to prove it to your customers, SamKnows has the solution! Embed the SamKnows Router SDK inside your fleet of routers and overcome the Ethernet/Wi-Fi LAN interface bottleneck. Show your customers with a 1Gbps LAN interface that you're delivering on your ultra-fast advertising claims.

Whitebox installation instructions

Navigating the jumble of cables and wires hiding behind your router can be a daunting task for volunteers when they first set up their Whitebox. Let us show you how simple it is with a how-to video and a brief explanation of what is going on behind the scenes.

Company News

Find out about our company culture

Could you be SamKnows’ next Product Designer?

We are looking for a Product Designer to lead and evolve some of our core products. Find out more about the role.

Our new office is opening and we can’t wait to welcome you

This week we opened the doors of our new office. While the fourth floor isn’t fully finished yet, the third floor is ready and waiting for you on Tuesdays, Wednesdays and Thursdays. We are so excited to have a place where we can come together and do great work as a team once again.

Time to plan your visit: the new office is ready

The new SamKnows office is now open for business Tuesdays, Wednesdays and Thursdays. So the Marketing Team were sent on a mission to provide some helpful tips on the local area so you can plan your visit.

Eid Mubarak from all at SamKnows

We spoke to our colleagues Asma and Fatima, to find out a little more about Eid.