Quality of Experience in Realtime

Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows FaultFinder

Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Visualise network and application performance with SamKnows One

SamKnows One is our proprietary cloud-based analytics system. Here, you can visualise your data and use sophisticated features to simplify complex analysis in near real-time. SamKnows One is also where you can manage your measurement agents and associated metadata.

  • Personalise what data you see on your dashboard
  • Built from the ground up to do one thing, analyse internet performance data
  • Manage your agents, test schedules and users
Find out more

SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.

Measure in-home performance with SamKnows RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Measure baseline performance to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
Find out more

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches
Find out more

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience
Find out more

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally
Find out more

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology

Spotlight Magazine

Each month we explore how communication technology is changing the world through SamKnows data and real user stories

Just How Fragile is the Internet?

When Facebook falls off the internet it's big news. But various outages have brought down many other major website this year. What are the knock on effects of big sites going down and should we be worried about it? In this month's edition of Spotlight, we find out.

Customer Stories

Find out how our customers are using SamKnows’ technology to monitor and improve internet services

Helping Cincinnati Bell comply with FCC regulations

We helped Cincinnati Bell reach compliance with FCC regulations in 2 months. Find out how we worked with Cincinnati Bell's engineering and regulatory teams to deploy a fully compliant solution so quickly.

FCC Speed Test app reviews

Here are some reviews from the people using the FCC speed test app.

Product News

Discover our latest products and feature releases.

Why ISPs love FaultFinder

When collecting billions of data measurements, as we do with our SamKnows agents and Whiteboxes worldwide, finding an issue is really like finding a needle... in a warehouse filled with haystacks. Faultfinder helps ISPs find that needle and literally pinpoint that fault, to help resolve issues quicker than ever.

ACCC typical busy period speeds

Find out how SamKnows can help RSPs in Australia measure and report busy hours speeds to easily meet ACCC requirements.

Quality of Experience in the palm of your hand

Ensuring consistent and low latency is rapidly becoming the focal point for people concerned with how responsive applications are. But there's no single latency value either - latency will vary by application. This is why SamKnows is developing and adding ~40 new Quality of Experience tests to our Mobile apps. Now you can measure latency for dozens of applications accurately from the palm of your hand.

The SamKnows method of measuring internet performance

SamKnows has been pioneering internet performance measurements for over 10 years. Our reputation is built upon our methodology, we go above and beyond to ensure that the data we collect is a reliable true representation of actual end-to-end performance. This is an insight into the testing principles that make SamKnows the global leader in our field.

Company News

Find out about our company culture

Linksys announces SamKnows integration

SamKnows software is now inside the Linksys Velop AX4200 Tri-Band Mesh WiFi 6 System!

Data Analysts who are passionate about broadband

SamKnows is growing and adding a Data Analyst role to the ISP team for the first time. Find out more about the role in depth, your place within the company, what you'll be working with hands-on, and the international impact you can make.

November news roundup

Here's a round-up all of the latest news from SamKnows this month.

SamKnows Hiring Process

As SamKnows expands, we're doing our best to ensure we grow sustainably. A part of that is having an efficient and attentive recruitment process. Here's an insight into our new and improved hiring process: