Quality of Experience in Realtime
Combine Network and Application Performance Monitoring to turn a billion data points into a single meaningful notification with SamKnows FaultFinder
Internet performance monitoring
A comprehensive understanding of fixed and cellular internet performance in realtime
Visualise network and application performance with SamKnows One
SamKnows One is designed for the analysis and administration of large-scale studies monitoring internet performance to multiple homes.
Measure in-home performance with SamKnows RealSpeed
Application Monitoring
Network Monitoring
Optimise your country's internet performance with National Studies
We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.
Using SamKnows technology
Recent achievements
Proactive fault detection
SamKnows FaultFinder is an enhancement to our global internet performance measurement platform, it self-learns patterns of normal behaviour, then uses this intelligence to discover anomalies in real time. Importantly, FaultFinder also identifies the root cause of an anomaly.
Advanced understanding of internet performance
Our in-home RealSpeed test has mapped out the speed limitations of popular Wi-Fi enabled devices, our discoveries have led to a better understanding of bottlenecks inside the home.
Realtime insights for complex decision making
Our Network Performance solution is helping service providers identify customers who are having a bad experience before they call customer support - we hope one day this will transform how traditional customer support works.
Identification of user experience improvements
Our global testing platform is helping government regulators understand how their country connects to major online services, not just the nearest test server. Benchmark international connections to popular services to see if they all perform equally or not in your country.
Blog
New Zealand Fibre Max customers see huge performance improvements
The Measuring Broadband New Zealand project, put together by New Zealand's Commerce Commission, collaborated with RSPs, Wholesale Providers, and SamKnows to monitor internet performance across the country. The data collected helped improve speeds for subscribers across the Fibre Max network, here's how it happened.
Sustainable growth
With great talent comes great responsibility, and at SamKnows we’re focused on sustainable growth. So as our company grows we're becoming more product centric, and taking on new people, we’re working to ensure SamKnows remains a great place to work. Learn about how our working process and company culture feeds into our big plans for expanding SamKnows and check out the new roles we're hiring for.
Resolving the most common ISP customer support calls with SamKnows
ISPs are responsible for delivering broadband to the home, so what happens beyond the router is largely out of their control. But problems with in-home Wi-Fi account for over 50% of the support calls ISPs receive. So even though it’s out of their control, it’s an expensive problem that ISPs need to be able to empathise with and help resolve. Join us on a user journey showing how SingleView and RealSpeed can streamline support calls and improve customer experience.