Careers at SamKnows
At SamKnows, we're on a mission to help the world understand the internet – and without clean and elegant design, this is impossible! Working with Governments, Internet Service Providers and Consumers, we’re building and designing products that make the internet better for everyone. As a Product Designer at SamKnows you will work with our cross-discipline development team across all stages of the product design process, from research to high fidelity designs.
Technical Account Manager
To continue our growth at SamKnows we are looking for a Technical Account Manager to create long-term, trusting relationships with our Internet Service Provider (ISP) Partners.
As a Product Manager at SamKnows you will work with stakeholders across the organisation to build a class leading cellular product. Our application helps Governments and Internet Service Providers understand cellular network performance in order to improve the internet for everyone. Working with our cross-discipline development team you will translate company goals and industry needs into a product roadmap and help guide the team to deliver against this roadmap.
As a Data Analyst at SamKnows you will work on the internet measurement studies that we run for ISPs across the world. The reports and outputs from these research projects help to improve the internet for everyone. We’re looking for someone to join our established ISP team. Our ideal colleague is someone who is inquisitive, a problem solver, has experience with R, and is comfortable responding to change as we learn continually.
Our backend engineers primarily work on creating backend services and APIs that power our client-facing web and mobile applications. The majority of our backend API code is written in modern PHP. Some projects, such as those with high scalability requirements, are written in other languages, such as Java or Go. We are firm advocates of using the appropriate tools for the job.
Customer Success Manager
To continue our growth at SamKnows we are looking for a Customer Success Manager to create long-term, trusting relationships with our global Government Partners.
You’ll be working closely with the Director of Government Projects, Roxanne Robinson, managing our existing relationships with our Government Partners around the world. If you’re an experienced Customer Success Manager or Account Manager that has worked on large scale accounts, can simplify technical information, are super organised and enjoy taking the initiative in your projects then it’s likely that you’re the perfect fit for us.
Lead Android Engineer
At SamKnows we are looking for a Lead Android Engineer to join our mobile development team. Our mobile team is responsible for our mobile apps and our mobile SDKs. We develop and maintain a variety of mobile apps; some for our users directly (branded SamKnows), and some on behalf of our customers, including telecoms regulators around the world. Collectively, our mobile apps have hundreds of thousands of active users, very positive reviews, and an excellent crash-free rate. We are currently working on some major enhancements to our mobile apps that will be popular amongst both our consumer and business customer base.
Lead DevOps Engineer
At SamKnows we are looking for a skilled and enthusiastic engineer to lead our DevOps team. This team is responsible for the sizeable infrastructure that underpins all of our services, as well as providing the internal services that enable our developers to deliver products. This is no mean feat, as we have customers all over the world and more than 40 million devices that communicate with our servers daily.
As our team expands and evolves, you will be the first HR Manager at SamKnows who is fully dedicated to empowering our team by working with managers, directors and teams across our organisation to implement processes, systems, programs and training to help people succeed.
You will spend the majority of your time developing and executing processes for the whole employee lifecycle as well as maintaining the day to day HR function at SamKnows.