Life at SamKnows

We are building a global company that is making a positive impact on the world. And we'd like your help.

Making the internet better for everyone

SamKnows has been pioneering internet performance measurements for over 14 years. The reason we exist is to provide a source of truth for how the internet is really performing. The data we collect can be used as a common language between government regulators, ISPs, academics, and content providers to optimize and improve internet performance for everyone.

Our measurements are used by home broadband users to check they're getting what they pay for from their ISP. By mapping Wi-Fi performance around their home they can optimise and improve their own home networks.

SamKnows Secret Sauce

We are built on the value of continuous improvement and sustainable growth. We want to make sure we’re striving to be better each day. But we also believe that balance is very important. So if today doesn’t go as planned, there’s always tomorrow! We value our colleagues, but also trust them to work autonomously wherever they are. We like to get together, but we also like space to focus.

We are an intentionally diverse company. We believe actually upholding diversity in our hiring – not just stating that we ‘value’ it in our job ads.

Agile

A multi-disciplinary team working collaboratively to solve complex and interesting problems. A strictly no waterfall environment! 

Product-centric

Fanatical about the people who rely on our products to make the internet better. We deeply understand their pain points and build solutions specifically for them. 

Community

An anti-hierarchy organisation, we work hard to maintain a psychologically safe environment so great ideas can come from anyone, as they should.

With great talent comes great responsibility, and at SamKnows we’re focused on sustainable growth. So as our company grows and we take on new people, we’re working tirelessly to ensure SamKnows remains a great place to work.

Meet the Sammies

Technology

Our technology department is headed up by our founder and namesake, Sam Crawford. The team is responsible for building our performance tests, our test agents, our data pipeline, managing our test servers, and providing measurement support to our clients.

Job opportunities

Product

We have two teams dedicated to developing and enhancing our products on SamKnows One. The Home team focus on products to monitor the internet performance of individual homes. The Network team focus on products to monitor performance for the whole network. Both teams include product managers, product designers, front-end developers and back-end developers.

Job opportunities

Project delivery

We have teams dedicated to delivering large-scale projects for our clients. Two teams focus on our primary client bases -  ISP and enterprise, and Government. These teams include account managers, data analysts, and support staff.

Job opportunities

Brand & Marketing

Apart from taking long boozy lunches, our marketing team maintains our company branding and messaging across all our marketing channels and touch points with our customers and clients.

Job opportunities

Operations

Our operations team looks after the employee experience, recruitment, improving diversity, inclusion and equity, company culture, facilities and finance. 

Job opportunities

Internships

Every year we invite bright young students to gain paid industry experience at SamKnows, if you're interesting in an internship get in touch!

Career path support

We know that a career path is often not a straight line. No matter where you've been before or where you may go after, we want to help you optimize your skills and help you forge and achieve your professional ambitions.

What we offer to all employees

On top of the fact that you're helping to improve the internet for everyone, you also get:

Holiday

25 days holiday each year (pro rata) plus UK bank holidays. And an extra day off to enjoy your birthday!

Pension

Join our private pension scheme. Both you and SamKnows make monthly payments; you contribute 4% of your salary and we contribute 5%.

Health care

Private health insurance covers dental, optical, private healthcare and mental health care for you, your partner and dependents. And receive full pay for 15 days (pro rata) of sickness in any calendar year.

Financial support

We provide interest free loans of up to £5,000 for the cycle to work scheme and to purchase annual travel tickets. We will also, on a discretionary basis, consider providing £5,000 loans for employees experiencing difficult financial circumstances.

Your growth

You'll work with your team to create an individualised career plan, with a £1,500 training budget and a 5 day training allocation to support your personal development.

Hybrid working

Flexibility to work at home and in the office. Receive a work from home allowance of £26 per month (£312 per year) to help you set up and maintain a comfortable working environment.

Great office location

Our amazing new HQ in Bermondsey includes genderless bathrooms, collaborative and social spaces, and fully stocked fridges. It feels more like a home away from home.

Family Friendly policies

We support employees through different life stages by meeting individual needs (e.g. flexible working). We provide enhanced paid leave for birthing, adoptive and partner parents.

Our new office

Our new office is almost complete. It's been designed to be a home away from home; using calming tones with lots of break out areas.

Hybrid working

Even though we have a lovely new office, there is no requirement for Sammies to work from the office. We want everyone to have a comfortable working environment, for some that's the office, for some that's working at home.

It's up to each employee to work out a balance of working from home and face to face collaboration in the office.

Dating from 1881 the building just off trendy Bermondsey Street has bags of character, oodles of big warehouse windows with bucket loads of natural light.

Social Sammies

Our Sammies love to come together, not just to collaborate for work, but to socialise and get to know one another better. Our People Team do a great job at organising social events each month to allow us to do just that.

Halloween

This October 31st lots of Sammies got together in our new offices to celebrate Halloween and the Day of the Dead. There were costumes, decorations, themed food and drink, board games and lots of giggles.

Food to celebrate both Halloween and the Day of the Dead

SamKnows Hiring Process

Planning

The first step in the hiring process is evaluating whether or not there’s a need for the role. What will they do, how will they fit into the company, what teams will they be a part of or work closely with, and who will they report to? We assess the priority of the role and get CEO approval before creating documentation for the role.

Pipeline

This is where the marketing comes in! Once a role has been approved, we build a job specification and advertise it, publishing on socials and trying to reach our awesome potential candidates, in other words, potentially you!

Triage and Assessment

If you apply, once we receive your application for the role, we will review it and others and make a shortlist. If you seem to fit the bill, you’ll be called for an initial phone screening to get a feel for your experience and discuss the role from your and our angle. Filling a new role is not a one way street!

Assessment

After the phone interview, you will undergo a technical assessment relating to their role. After the assessment you will have an interview to discuss the task, your approach and how you found it. The interview also provides another opportunity for you to find out even more about the role and life at SamKnows.

Decision & negotiation

After the final interview, the stakeholders will make a decision, and the candidate will receive a post-interview review with someone from our Recruitment team. We find this is an important step typically missed by other companies' hiring processes. We understand leaving an interview process with simply a rejection email and no specifications on why you’ve not been chosen for the role is reductive and discouraging!

Hire

If the decision is to make the candidate an offer, we will soon get in touch and let them know! If however we decided the role is not a good fit for the candidate, we inform the candidate and also give them an indication as to why they weren’t the perfect fit for the role, and encourage them to apply again later on if they are still interested in being a part of the SamKnows team in the future!

Onboarding

Once you join SamKnows, you’ll begin the onboarding process. Onboarding remotely has admittedly been an interesting feat, but our aim is to give you an accurate feel of SamKnows and its people as much as possible. You’ll meet the teams on call (or in person, if decided by you and others, and if possible!), and get to know what they do individually and what they work towards together. As well as how you may be working along with them!

Wellness

Onboarding is not the end of the road. We believe it’s important to check-in for probation and annual reviews for both our sake as a company as well as yours! We at SamKnows believe in getting better each day, and making sure our people are happy at work is very important to us. Conducting these reviews and providing resources and support to our employees – such as training opportunities are a great way to do that.

Careers at SamKnows

We’re a small, cross-disciplinary team, all on a mission to help the world understand the internet. If you share our values, we’d love to hear from you!