Helping care agents resolve customer queries faster
Helping consumers analyse their internet service over time
Helping consumers measure real time in-home performance
Helping network engineers monitor network performance in real time
Helping product managers monitor network performance in over time
Helping regulators provide a handy speed testing app for their citizens
Overview of all the available SamKnows tests
We offer a variety of different mechanisms to measure speed
Measures the round trip time between the router and a test server
Measure the performance to real-world gaming servers and stores
Measure the performance of major social media services
Measure the performance of video conferencing services
Measure the performance of video streaming providers
Measure the performance of Content Delivery Networks
Measuring web browsing performance to real homes
Measure the performance of Voice over IP calls
Measuring the time taken to resolve a DNS query
Discover the path that traffic takes between a source and a destination
Passively measure the amount of data used on a broadband connection
We explore how communication technology is changing the world
Find out about our latest products and feature releases.
Listen to our latest podcasts
How our customers are using SamKnows’ technology
Find out about our company culture
Some handy resources if you are writing about SamKnows
Our company vision, our mission and the values we hold dear
Discover how we became the global measurement standard
Find out more about working at SamKnows
Find out what job opportunities we currently have at SamKnows
Get access to a demo version of SamKnows One
Join one of our national studies to help improve the internet for all
Help and advice for users of SamKnows One
How our customers are using SamKnows’ technology to monitor and improve internet services
The South Pacific neighbours, Australia and New Zealand, are the closest of allies, but have a long tradition of being friendly rivals. SamKnows is running independent broadband measurement studies in both countries, but has just released a first-of-its-kind joint report. So, why are Australia and New Zealand benchmarking themselves against each other?
New EU BEREC regulations required ISPs in member countries to prove they could provide speeds greater than 1Gbps for customers on their highest package. With many routers only supporting speeds up to 940Mpbs, Vodafone Hungary sought help from SamKnows to be able to measure speeds above 1Gbps.
From reports to advertising, SamKnows is relied upon by Kiwi consumers to make better informed broadband choices.
The U.K. Office of Communications (Ofcom) extends broadband performance measurement program with SamKnows, using the SamKnows measurement platform to continue improving the internet throughout the United Kingdom.
The Hong Kong Office of the Communications Authority has launched a new internet performance program, which uses the SamKnows measurement platform to improve internet performance throughout the region!
We helped Cincinnati Bell reach compliance with FCC regulations in 2 months. Find out how we worked with Cincinnati Bell's engineering and regulatory teams to deploy a fully compliant solution so quickly.
Here are some reviews from the people using the FCC speed test app.
We have thousands of volunteers collecting broadband performance data from their own homes that fuel our National Studies around the world. Our volunteers are critical contributors to what we do, but get their own perks for taking part. We've collected a few stories about how our Connected Home solution is helping volunteers better understand and improve their internet performance.
Until recently, Zen Internet were one of the only large ISP’s in the UK that was not a signatory to the VCOP standard. Discover how we help Zen meet regulatory compliance standards within 4 months:
Measuring Broadband America for the U.S. is making getting Americans connected a priority, find out about the history of the program Measuring Broadband America and how you can help by becoming a volunteer.
At SamKnows, we’re committed to making the internet better for everyone. Part of our work involves regulatory projects with governments, conducting market studies to measure performance of a country’s internet infrastructure. During our many years of experience in the public sector, we’ve developed a unique set of principles that we apply to all regulatory projects that help us uphold a high standard of care and diligence in our work.
The Australian Competition and Consumer Commission has announced their extension of the MBA (Measuring Broadband Australia) program, and plans for expansion. Find out more about the exciting work we've accomplished in MBA and what we hope to do in the future.
After successfully improving Fibre Max customers' speeds alongside New Zealand’s Commerce Commission, we’re pleased to announce that Measuring Broadband New Zealand has been renewed! Read more about the important work the program has accomplished improving New Zealanders' internet, and our exciting plans to expand for the future.
With an emphasis on online gaming spurred on by a young and competitive generation, Saudi Arabia is prioritizing gaming performance for its citizens. Read more to find out how and check out the latest Meqyas gaming report.
The Measuring Broadband New Zealand project, put together by New Zealand's Commerce Commission, collaborated with RSPs, Wholesale Providers, and SamKnows to monitor internet performance across the country. The data collected helped improve speeds for subscribers across the Fibre Max network, here's how it happened.
The SamKnows CAF Solution is a cost-effective measurement platform for internet service providers participating in the Connect America Fund (CAF). Our solution removes the headache of self-testing and ensures you meet all the Performance Data Requirements. Just last month, we were delighted to assist a large ISP prove their testing capacity before CAF II went live. Find out how we can help!
Since the start of the COVID-19 pandemic, regulators and ISPs have been asking us to help them understand the performance of critical applications. Today we're looking at recent video conferencing performance in the United Kingdom, and demonstrating our new video conferencing tests for Google Meet, Microsoft Teams, Zoom, Webex, and GoToMeeting.
The COVID-19 pandemic has instigated the world's largest working-from-home experiment. This has inevitably led to questions about the ability of broadband networks to cope with the additional traffic. In an effort to separate fact from rumour, we are prototyping a tracking report that studies key quality indicators for broadband.
In recent blog posts, we have been looking at the impact COVID-19 has been having on internet performance in the UK and USA. In this latest post, we're returning to the UK for a closer look at the video streaming performance of Netflix, YouTube, and BBC iPlayer.
The COVID-19 pandemic has led to the world’s largest ever working-from-home experiment. This has inevitably led to questions about the ability of broadband networks to cope with the additional traffic. Last week we published our first report that looked at some core metrics in the UK. Today we are publishing a first high-level look at how speeds have changed across the US since the start of the pandemic.
The internet is under enormous pressure. A quarter of the world’s population is in lockdown, with billions of people relying on home broadband for work, education, information, entertainment, and essential services. We’ve been focusing all our efforts on helping governments and ISPs understand how COVID-19 has changed internet usage almost overnight.
The Commerce Commission (ComCom) is on a mission to improve the future of New Zealand's internet with their Measuring Broadband New Zealand program. For the last 12 months, we've been busily supporting them by measuring how well the country's internet is performing. We're now looking for more people in rural areas to join us!
Analysys Mason is a company that specialises in advising government regulators on the best ways to regulate their telecommunications industry. We’ve long been admirers of their work and are excited to publish our interview with Franck Chevalier, their Co-Head of Technology Consulting, to learn how Analysys Mason helps regulators conquer some of their most prevalent challenges today.
The Federal Communications Commission (FCC) are opening the Measuring Broadband America (MBA) program to new volunteers in the U.S., to benchmark and improve national Internet performance. We are proud to be part of such an important study. Read on to find out how you can track your home Internet performance and be at the heart of the FCC's policy-making.
FCC Chairman Ajit Pai recently suggested crowdsourcing data could be the best way to gather information on U.S. internet coverage: the Digital Opportunity Data Collection program. Here, SamKnows proposes the solution that will enable the FCC to create the largest and most reliable dataset possible, at the lowest cost.
Two months ago, we asked you to help us improve the future of Canada's internet. We received an overwhelming response, thank you! Today, we're providing a quick update about our progress so far, which is excellent, and encourage those of you who would like to get involved to sign up for a Whitebox - it's not too late.
Inscrivez-vous dès maintenant au projet de Mesure de la large bande au Canada - une étude nationale qui permettra de porter un regard approfondi sur la situation des performances d'Internet au Canada et d'en apporter les mesures nécessaires à leur amélioration.
Now is the chance to help improve Canada's internet performance! Join the Measuring Broadband Canada program - a nationwide study that's taking a deep look into the state of the country's internet to find out what needs to be done to improve it for the future.
When performance goes down, the stakes go up. The clock is ticking and the pressure is on. Happy customers turn into angry, Hulk-like monsters. With 27 tests and 65 metrics, we can show you exactly what to do to resolve your issues, whether they're Thanos-sized, or so small you'd need an Ant (Man) to identify them.
In September 2018, Virgin Media contacted us about trialling their new 10Gbps FTTH product, testing both the access technology and in-home connectivity. We were delighted to assist Virgin Media and Arris measure these super-fast speeds, using our new 10Gbps Whitebox prototype that we had developed the year before.
We were on BBC Watchdog last night. This week’s episode asked the all-important question: are you getting value for money when it comes to your internet? BBC Watchdog found that 35% of those who contacted their ISP with their SamKnows speed test results, saw an improvement. And 13% were offered a discount.
Last year we launched a home Wi-Fi checker for the UK telecoms regulator Ofcom. Since then, we collaborated with Ofcom and UK ISPs to build the ultimate performance app that's great for all technologies. And today, we're thrilled to launch an update that adds way more features. Read this article to read all about it. And download the app - it's free!
We're proud to announce that the Federal Communications Commission (FCC) has published its Measuring Broadband America report, which is entirely based on SamKnows data. The USA saw internet speeds increase in 2016 - but with plenty of exceptions. In this article, we give you a quick overview of the report's key findings.
We built a web test for Bell. We love it. It shows Bell users what's affecting their internet speeds. And it's as accurate as can be! This test discounts all in-home factors, like an under-performing PC or a bad in-home Wi-Fi connection - showing you whether there's a problem with Bell's provisioning or an issue inside the home.
We've had an epiphany about how we can help your internet experience. SamKnows creates measurement tools to help ISPs and regulators improve internet performance and customer care. And while we've dramatically improved the richness and accuracy of internet performance intel, we believe we can do more. Time to think differently.
We're proud to announce two new internet measurement projects with the Australian and New Zealand regulators! Both projects aim to better the internet for everyone. And both projects are using SamKnows data to help increase transparency, direct policies, and update infrastructure. Find out how you can get involved.
Ofcom are updating their Voluntary Codes of Practice (VCOP) to benefit home and business internet users in the UK. The aim of VCOP is to aid and protect internet users when buying broadband products. ISPs volunteer to follow the codes and need a measurement solution to prove their performance levels. Here's a guide to VCOP how we can help.
Speed tests don't always tell the whole story. An unhappy user contacted us about their poor Netflix performance, despite their 100 Mbps connection. Turns out the problem extended far beyond this user! Using SamKnows One, we discovered a routing issue spanning two continents. We quickly alerted the ISPs so they could deploy a quick fix.
The ACCC is using SamKnows One to measure the quality of Australia's internet and encourage reform. Find out how Australia's internet is faring in their latest report. Following the Initial Findings Report of March 2018, this second instalment gives a more granular analysis on the performance of Australia's internet services.
In July 2018, the USA's FCC released an updated order, detailing the auditing requirements for ISPs participating in the Connect America Fund (CAF). In this post, we summarise the CAF measurement requirements and how ISPs can meet them. SamKnows also has a solution to help ISP's prove they comply - read on to learn more.
