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Internet performance monitoring

A comprehensive understanding of fixed and cellular internet performance in realtime

Automatically find anything that impacts customer experience with FaultFinder

Automatically finding network performance and customer experience issues, identifying the root cause, and assess the impact on your customers. All in realtime.

  • Quickly discover and fix network issues
  • Dynamic thresholds reduces false alerts
  • Identify root cause automatically
  • Accurately model customer impact

FaultFinder monitors network performance from the perspective of the end user. It builds a dynamic model of normal performance, constantly learning and re-learning to adapt to trend shifts. It compares real-time measurements against these models. When an anomaly is detected it can trace the root cause and also measure the impact of the fault in terms of performance and the volume of customers affected.

Measure in-home performance with RealSpeed

Poor home Wi-Fi is the cause of over 50% of all complaints to ISP care teams. As well as being the most frequent, they are often the most complicated to resolve. With RealSpeed, you can measure your home Wi-Fi performance and troubleshoot problems without having to contact your ISP.

  • Prove the speeds you’re providing to the home
  • Measure Wi-Fi performance around the home
  • Identify any in-home device limitations
  • Enable customers to self-diagnose perceived faults

RealSpeed runs two sequential tests automatically. One from your router, this tests the service provided to the home. The second test from a phone or computer connected to the home network. Comparing the two results indicates the performance of the home network on that device and in that location.

Application Monitoring

Monitor real customer experience to the world’s most popular online applications. Use the data to optimise connections to these services and make sure your customers have the best possible access to the services they use the most. Every year we grow our catalogue of application tests.

  • Benchmark content providers
  • Discover routing anomalies
  • Optimise your CDN caches

Network Monitoring

Monitor the aggregated end-to-end customer experience of your products, from individual customer homes to on-net and off-net test servers. Add your own custom metadata to the data collected to enable you to split and filter the aggregated data to isolate hard to find faults. Make sure you’re meeting minimum advertised speeds, automatically generates a reports to show your product performance meets national regulations.

  • Back up advertising claims
  • Investigate hard to find faults
  • Monitor aggregated Quality of Experience

Optimise your country's internet performance with National Studies

Our team of experts have been analysing internet performance data for over ten years. If you need help with sorting through data to find the most valuable insights, you can rely on us. 

  • Actionable insights routinely found
  • Clear and concise reporting
  • Trusted by governments and ISPs globally

We produce reports for our government regulator clients. Reports are a great way to inform the public about national broadband services with unbiased, reliable information.

Using SamKnows technology