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Technical Account Manager

About the role

To continue our growth at SamKnows we are looking for a Technical Account Manager to create long-term, trusting relationships with our Internet Service Provider (ISP) Partners.

You’ll be working closely with the Director of ISP & Enterprise, Neil Campbell, onboarding and managing new and existing ISP Partners. If you have worked on large scale accounts or in a service management role, can simplify technical information, are super organised and enjoy taking the initiative in your projects then it’s likely that you’re the perfect fit for us.

You’ll be joining a supportive and collaborative team where technical, hard-working, autonomous, determined and client focused team members will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better with a keen eye for detail is essential.

Best of all, SamKnows is the place to change a job into a career. There are tons of opportunities to progress with additional responsibility and autonomy on offer if you want it.

Responsibilities

  • On-board new clients
  • Prepare and implement a contact plan for each client
  • Upsell products to existing clients (including new opportunities within an organisation)
  • Renew client contracts
  • Use established processes and workflows (Inc Hubspot)
  • Be an expert in the SamKnows Solution on a technical and commercial basis
  • Report to the Director of ISP & Enterprise
  • Work closely with multiple stakeholders across SamKnowsDesirable Skills / Experience

Requirements

  • Relevant work experience at a company similar to SamKnows or in the telecommunications industry
  • Proven professional communication with stakeholders at all levels
  • Professional Presentation skills (verbal and written)
  • Experience with Hubspot, MS Office and Keynote
  • Able to learn about new SamKnows products independently
  • Able to work autonomously and hit targets
  • Passionate about technology and improving Internet performance worldwide
  • A bachelor's degree in a technical field or equivalent professional experience

Benefits

We offer the following benefits, as well as awesome colleagues, engaging work, and the opportunity to help us make the internet better for everyone!

Holiday

25 days holiday each year plus bank holidays. You can sell back any unused holiday, but we strongly encourage you to take them.

Great office location

Whether you’re working at our London office, nestled just behind the Tate Modern and a stone’s throw from Borough Market, or in Washington at Tyson’s Corner, there’s plenty of culture, eateries, drinking holes, and interesting things to do.

Flexible working

Whether your child's ill, you're waiting for a package, or you have some deep-focused work to do, we all work from home from time to time.

Maternity and paternity leave

Paid maternity, paternity, and adoption leave, which you’re eligible for if you join SamKnows more than 13 weeks before your expected date of childbirth or adoption.

Pension

SamKnows have a private pension scheme and will contribute 5% to your pension if you contribute a minimum of 4%.

Private health & dental care

Private health insurance with AXA PP Healthcare, includes dentist and optician cover. Paid sick leave (for both your physical and mental health).

Hardware of your choice

Choose your own equipment and we’ll do our best to get them for you before you start.

Learning and training

We’ll contribute towards books, training courses, and conferences that help you learn and grow in your career here.

Interest free season ticket loan

Not for your favourite football team – for you to get into work for less! Pay back the loan in your monthly pay check before tax.