Privacy Policy

Please read this privacy notice carefully as it sets out how SamKnows Limited ("SamKnows") use your personal information. If you have any questions about this privacy notice or do not agree with it, please contact us at community@samknows.com or write to us at 135 Park Street, London, SE1 9EA before using this website. Our website terms of use explain the terms on which you are allowed to use our website https://www.samknows.com, which provides a gateway to our products and services, as well as lots of other useful information about SamKnows.

In accordance with the Data Protection Act 1998, SamKnows is individually registered as a 'Data Controller' on the public Register of Data Controllers as maintained by the UK's Information Commissioner.

We may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

What information do we collect?

When you use this website, please bear in mind that we may record:

  • the areas of the website that you visit; and
  • information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.

We do this by using cookies, although the information we gather through our cookies remains anonymous so we cannot tell who you are.

Once you register or log in or submit information through our website we will know who you are and your activities on this website and information about you and/or your company may be recorded on our systems . For example, we may ask for the following information, depending on your reason for using the website:

  • your name;
  • email address;
  • postal address;
  • telephone number;
  • country where you are based or purchasing our products/services from;

We may also collect personal information from you at trade shows/events, from telephone calls and/or other correspondence with you.

User Broadband Tools: If you carry out an availability check, exchange location check or use our mapping engine, we will only use your location, postcode or phone number entered for the purpose of carrying out that check and further checks of your line. This information is essential to find out which services are available to you. Phone numbers and postcodes may be cached for the purposes of performing faster checks should someone check with the same or similar details, but these will be stored for a maximum of fourteen days only.

What do we do with the information we collect?

We use this information for all sorts of reasons.

The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline). We also use the information for:

  • internal record keeping;
  • product and service development;
  • developing our website;
  • answering your queries or complaints;
  • market research; and
  • marketing our own products and services to you.

Marketing

We would like to provide you with information about SamKnows products and services and other information which we think you may find interesting. We may send you such information by post, email and/or telephone, unless you have asked us not to do so.

If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you, we will give you the opportunity to unsubscribe from our mailings altogether.

We do not provide your personal information to external organisations (i.e. outside of SamKnows) for their own marketing purposes without your explicit consent.

If at any time you do not want your information used for direct marketing purposes please contact us at community@samknows.com and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at community@samknows.com.

Who do we share this information with?

Your personal information may be shared across the SamKnows Group of companies. Please bear in mind that the countries to which your personal information is sent/accessed from may have a different standard of data protection than the country in which you are situated. However, we have put in place protections to ensure that your information is safeguarded.

We may share your personal information with organisations acting on our behalf which will only use the information to provide that service. However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions. We may also share your personal information with a purchaser or potential purchaser of our business, or in the event of a reorganisation or merger we may transfer any and all personal information we collect to the relevant third party.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at community@samknows.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Linking to other websites

Our website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of other websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question.