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Senior Account Manager

About the role

SamKnows is the global leader in internet performance measurement.  We’ve been collecting data since 2008 on all manner of metrics, from how good Netflix performance is to figuring out why Fortnite isn’t working for gamers. We're constantly building next-generation performance tests to help build a better, faster, smoother future internet for everyone.

The SamKnows ISP team is looking for a Senior Account Manager to join their ranks in our London office. This is an exciting opportunity to build upon SamKnows' well-established client relationships, as well as to identify and secure new business. You will help large ISPs better understand the quality of their internet performance, and work with cross-disciplinary teams at SamKnows to implement effective solutions to complex problems.

We encourage long-term, consultative client relationships. The ideal candidate will have excellent project management and customer service skills within a technical environment, and a drive for achieving goals. You will also offer ideas to promote SamKnows as a brand. If you're customer-orientated, proactive, and organised, enjoy working in a fast-paced environment, this fast-paced position is for you.

Responsibilities

  • Set sales targets and specific performance metrics, aligned with business strategies
  • Communicate with clients at a senior level to resolve issues and enquiries
  • Identify and approach potential clients
  • Report on sales results on a regular basis and suggest improvements
  • Use client feedback to improve customer experience
  • Generate innovative ideas to support customers and boost brand awareness
  • Ensure brand consistency
  • Stay up-to-date with product launches and provide support to clients and the SamKnows Sales team
  • Organise meetings with the sales team to ensure all members are on board and meet deadlines

Requirements

  • Proven work experience as a senior account manager
  • Solid technical background with hands-on experience in digital technologies
  • Confident using CRM software such as Zendesk Sell
  • Familiarity with sales performance metrics and processes
  • Excellent communication skills with a customer service attitude
  • Strong analytical and organisational skills

Benefits

We offer the following benefits (as well as awesome colleagues, engaging work, and the opportunity to help us make the internet better for everyone)!

Holiday

25 days holiday each year plus bank holidays. You can sell back any unused holiday, but we strongly encourage you to take them.

Great office location

Whether you’re working at our London office, nestled just behind the Tate Modern and a stone’s throw from Borough Market, or in Washington at Tyson’s Corner, there’s plenty of culture, eateries, drinking holes, and interesting things to do.

Flexible working

Whether your child's ill, you're waiting for a package, or you have some deep-focussed work to do, we all work from home from time to time.

Maternity and paternity leave

Paid maternity, paternity, and adoption leave, which you’re eligible for if you join SamKnows more than 13 weeks before your expected date of childbirth or adoption.

Pension

SamKnows have a private pension scheme and will contribute 5% to your pension if you contribute a minimum of 2%.

Private health & dental care

Private health insurance with AXA PP Healthcare, includes dentist and optician cover. Paid sick leave (for both your physical and mental health).

Hardware of your choice

Choose your own equipment and we’ll do our best to get them for you before you start.

Learning and training

We’ll contribute towards books, training courses, and conferences that help you learn and grow in your career here.

Interest free season ticket loan

Not for your favourite football team – for you to get into work for less! Pay back the load in your monthly pay check before tax.