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Account Manager

About the role

At SamKnows we are looking for an Account Manager to create long-term, trusting relationships with our Government Partners. You’ll be working closely with the Director of Government Projects, Roxanne Robinson, managing our existing relationships with our Government Partners around the world. If you’re an experienced Account Manager or Project Manager that has worked on large scale accounts, can simplify technical information, are super organised and enjoy taking the initiative in your projects then it’s likely that you’re the perfect fit for us.

You’ll be joining a supportive and collaborative team where hard-working, determined and responsible candidates will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better (with a keen eye for detail) is essential.

This is what your typical day might look like

  • Communicating with clients at a senior level to resolve issues and ensuring that projects stay on track
  • Using client feedback to improve products via the SamKnows product development lifecycle
  • Keeping all of your client documentation up to date
  • Staying up-to-date with SamKnows One product and feature launches and sharing these with your clients
  • Providing input on new processes and workflows and providing feedback to improve existing processes
  • Prospecting and putting together presentations to promote SamKnows and our products
  • Running calls with multiple stakeholders to give key project updates
  • Traveling around the globe to meet our clients (when we can)

Requirements

  • Work experience as a Account Manager or Project Manager on a technical project
  • Demonstrable ability to communicate with and influence key stakeholders at all levels of an organisation, including executives and C-level
  • Experience putting together large documents (for example tenders or reports)
  • Proven ability to juggle multiple account management projects at a time
  • Excellent listening, negotiation and presentation abilities
  • Outstanding verbal and written communication skills
  • A general understanding of statistical concepts and how these might apply to data
  • Ability to travel globally

Benefits

We offer the following benefits, as well as awesome colleagues, engaging work, and the opportunity to help us make the internet better for everyone!

Holiday

25 days holiday each year plus bank holidays. You can sell back any unused holiday, but we strongly encourage you to take them.

Great office location

Whether you’re working at our London office, nestled just behind the Tate Modern and a stone’s throw from Borough Market, or in Washington at Tyson’s Corner, there’s plenty of culture, eateries, drinking holes, and interesting things to do.

Flexible working

Whether your child's ill, you're waiting for a package, or you have some deep-focused work to do, we all work from home from time to time.

Maternity and paternity leave

Paid maternity, paternity, and adoption leave, which you’re eligible for if you join SamKnows more than 13 weeks before your expected date of childbirth or adoption.

Pension

SamKnows have a private pension scheme and will contribute 5% to your pension if you contribute a minimum of 4%.

Private health & dental care

Private health insurance with AXA PP Healthcare, includes dentist and optician cover. Paid sick leave (for both your physical and mental health).

Hardware of your choice

Choose your own equipment and we’ll do our best to get them for you before you start.

Learning and training

We’ll contribute towards books, training courses, and conferences that help you learn and grow in your career here.

Interest free season ticket loan

Not for your favourite football team – for you to get into work for less! Pay back the loan in your monthly pay check before tax.