Summer round-up 2022
Here's a round-up all of the latest news from SamKnows this summer. It's been a busy one, both at work and play.
Helping care agents resolve customer queries faster
Helping consumers analyse their internet service over time
Helping consumers measure real time in-home performance
Helping network engineers monitor network performance in real time
Helping product managers monitor network performance in over time
Helping regulators provide a handy speed testing app for their citizens
Overview of all the available SamKnows tests
We offer a variety of different mechanisms to measure speed
Measures the round trip time between the router and a test server
Measure the performance to real-world gaming servers and stores
Measure the performance of major social media services
Measure the performance of video conferencing services
Measure the performance of video streaming providers
Measure the performance of Content Delivery Networks
Measuring web browsing performance to real homes
Measure the performance of Voice over IP calls
Measuring the time taken to resolve a DNS query
Discover the path that traffic takes between a source and a destination
Passively measure the amount of data used on a broadband connection
We explore how communication technology is changing the world
Find out about our latest products and feature releases.
Listen to our latest podcasts
How our customers are using SamKnows’ technology
Find out about our company culture
Some handy resources if you are writing about SamKnows
Our company vision, our mission and the values we hold dear
Discover how we became the global measurement standard
Find out more about working at SamKnows
Find out what job opportunities we currently have at SamKnows
Get access to a demo version of SamKnows One
Join one of our national studies to help improve the internet for all
Help and advice for users of SamKnows One
Here's a round-up all of the latest news from SamKnows this summer. It's been a busy one, both at work and play.
Of the 3 billion gamers worldwide, some of the best can be found in the Kingdom of Saudi Arabia. With almost 70% of the population under 29, this is a country where gaming is both an important pastime and rapidly growing business. But whilst internet speeds were good, gaming performance was not up to par. Read the story of how the CITC, Mobily, Salam, STC and Zain are working with SamKnows to improve gaming performance in the Kingdom.
Literally nobody wants more on-hold time. Which is why we work hard to speed up Care Agent calls. In our latest release we’ve improved our ConstantCare search experience so you can find customers more easily. Read more on how this means you can help your customers faster and reduce on-hold time, and their frustration. So you can get on with your day. Phew!
With video streaming being such a normal part of everyday life, it’s important to be able to monitor customer experience easily and accurately. So, we’ve developed the Media Streaming Test that allows you to measure the performance of any HLS or DASH based streaming service.
We’ve updated our Router Agent so you can run more tests and now get the results faster. Meaning you can understand and improve your customers’ internet performance even more. Read on to find out how.
Join us on our mission to make the internet better for everyone, starting with your own experience, followed by that of your fellow country folk. Find out what it means to be a volunteer.
In recognition of National Wellness month, we had our very own Fatima, who also happens to be a nutrition specialist, share advice on the kinds of food that are helpful to eat during your workday to stay energised and nourished. Here's what we learnt.
Not all families look the same. And not all journeys to become a family are the same. We’ve updated our policy to be more reflective of this. We’ve also made some improvements too. Find out more about our Family Friendly Policy.
This July we have been lucky enough to have Leyya and Marlena as our interns at SamKnows. Find out what they thought of the experience.
The South Pacific neighbours, Australia and New Zealand, are the closest of allies, but have a long tradition of being friendly rivals. SamKnows is running independent broadband measurement studies in both countries, but has just released a first-of-its-kind joint report. Read on to find out why are Australia and New Zealand benchmarking themselves against each other.