Roundup: May 2022
Here's a round-up all of the latest news from SamKnows this month.
Helping care agents resolve customer queries faster
Helping consumers analyse their internet service over time
Helping consumers measure real time in-home performance
Helping network engineers monitor network performance in real time
Helping product managers monitor network performance over time
Helping regulators provide a handy speed testing app for their citizens
Overview of all the available SamKnows tests
We offer a variety of different mechanisms to measure speed
Measures the round trip time between the router and a test server
Measure the performance to real-world gaming servers and stores
Measure the performance of major social media services
Measure the performance of video conferencing services
Measure the performance of video streaming providers
Measure the performance of Content Delivery Networks
Measuring web browsing performance to real homes
Measure the performance of Voice over IP calls
Measuring the time taken to resolve a DNS query
Discover the path that traffic takes between a source and a destination
Passively measure the amount of data used on a broadband connection
We explore how communication technology is changing the world
Find out about our latest products and feature releases.
Listen to our latest podcasts
How our customers are using SamKnows’ technology
Find out about our company culture
Some handy resources if you are writing about SamKnows
Our company vision, our mission and the values we hold dear
Discover how we became the global measurement standard
Find out more about working at SamKnows
Find out what job opportunities we currently have at SamKnows
Get access to a demo version of SamKnows One
Join one of our national studies to help improve the internet for all
Help and advice for users of SamKnows One
Here's a round-up all of the latest news from SamKnows this month.
We’re always improving our products, and this week, we’ve given a face lift to our Instant Test feature within the ConstantCare dashboard. As a Care Agent, you will now be able to resolve customers’ queries even faster, keeping your customers happier and meaning you have a better day.
We’ve updated our ConstantCare dashboard so it’s now easy to see if a SamKnows Agent is disconnected. As a Care Agent, you will now be able to resolve customers’ queries even faster, keeping your customers calm and happy. And you can have a less stressful day.
By using SamKnows technology you can improve your customers’ experience. We monitor your network performance from your customer’s perspective. This allows you to provide realistic performance estimates at the point of sale, find faults beyond your own infrastructure that impact your customer experience, streamline customer support processes, and help customers optimise and maintain good network performance inside their homes. Discover how SamKnows can help turn your customers into happy, satisfied and loyal customers.
Don't let LAN spoil the party. If you're an ISP providing a service faster than 1Gbps and struggling to prove it to your customers, SamKnows has the solution! Embed the SamKnows Router SDK inside your fleet of routers and overcome the Ethernet/Wi-Fi LAN interface bottleneck. Show your customers with a 1Gbps LAN interface that you're delivering on your ultra-fast advertising claims.
We pride ourselves on our diversity & inclusion, and want to make sure we can support all our colleagues. So we spoke to Asma and Fatima ahead of the Eid celebrations, to get a better understanding of what Eid is and the importance it plays in the Islam faith.
SamKnows measures, analyses, and visualises internet performance. We do this across entire countries, networks, homes and individual devices. We are trusted by government regulators, ISPs, application providers and consumers alike to provide accurate and actionable data all to support the end goal of making the internet better for everyone.
We are looking for a Product Designer to lead and evolve some of our core products. Find out more about the role.
The new SamKnows office is now open for business. So the Marketing Team were sent on a mission to provide some helpful tips on the local area so you can plan your visit.
This week we opened the doors of our new office. While the fourth floor isn’t fully finished yet, the third floor is ready and waiting for you. We are so excited to have a place where we can come together and do great work as a team once again.