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Company news2019-03-22

Product development at SamKnows

SamKnows started as a small, highly-skilled team where everyone knew what was going on. Communication was easy, and we scaled fast. But to ensure our rate of change was sustainable, we decided to adapt our internal workflows. Particularly since we're still scaling! Here's what we've learned so far.

Learn the basics2019-03-07

Why is SamKnows more accurate than other tests?

At SamKnows, we place great emphasis on the importance of accuracy. A key element to achieving such high levels of accuracy is that we avoid running tests when you're using the internet - we call this cross-traffic detection. Today, we're telling you all about cross traffic, why its important, and how it contributes to your scientific dataset.

Company news2019-02-27

It takes a village to raise a child

Little Village are a small organisation doing great things. By providing second-hand baby clothes and equipment to families experiencing hardship, they aim to ensure that no child in London starts life without the essentials. We're excited to support Little Village, and encourage you to support them too.

New products2019-02-20

The speedy way to build national performance apps

The Rapid Build Framework is a system for launching internet performance apps very quickly. Designed for long-term national measurement studies, the app is a cost-effective solution for regulators facing strict budgets and limited technical resources. It's easy to adapt, maintain, and can be ready for testing within a single day.

Company news2019-02-06

ARRIS and Virgin Media test new 10Gbps speeds

In September 2018, Virgin Media contacted us about trialling their new 10Gbps FTTH product, testing both the access technology and in-home connectivity.  We were delighted to assist Virgin Media and Arris measure these super-fast speeds, using our new 10Gbps Whitebox prototype that we had developed the year before.

New products2019-01-08

The SamKnows Cloudflare Platform

We're excited to be expanding our fully-managed test server platform, with the help of Cloudflare's clever Workers. Cloudflare's Workers allow us to run code directly on their network, and incorporate them as part of our internet measurement platform. All the while, we maintain accurate measurement results without breaking the bank.

Company news2018-12-05

Wondering who we are? Meet the Sammies.

We asked the Sammies a bunch of questions about what it's like to work at SamKnows. Learn more about what we do, why we do it, and what they had to say… And if you spot one of our job openings, we'd love to hear from you! With offices in the UK and USA, we're a company with a global reach and international reputation.

New products2018-12-04

SamKnows web test for super-fast speeds

A behind-the-scenes look at how we develop new measurements. Here's our response to traditional web tests struggling to keep up with faster internet speeds. Read all about how we ensured the new SamKnows Web Test consistently provides accurate results for any speed tier on any browser - laying the groundwork for speeds greater than 1Gbps.

Data analysis2018-10-18

Be the first to know with automated alerts

Using the SamKnows alerting feature, we spotted a significant drop in YouTube tests across North America, Europe, and Asia. It's rare to see failures on this scale so we assessed its impact on customer experience using the data we generated. We also monitor other critical services, and can even spot minor performance degradation.

New products2018-10-15

Upscaling our big data platform

Very, very large-scale internet measurements generate a lot of data. Two years ago, we prepared ourselves for a sudden increase of SamKnows measurement agents in the world - from thousands to millions. Meaning a huge increase in data. So, we built an entirely new cloud-based platform to handle our measurement results: SamKnows One.

Industry news2018-09-28

Connect America Fund reporting requirements

In July 2018, the USA's FCC released an updated order, detailing the auditing requirements for ISPs participating in the Connect America Fund (CAF). In this post, we summarise the CAF measurement requirements and how ISPs can meet them. SamKnows also has a solution to help ISP's prove they comply - read on to learn more.

New products2018-09-26

Restoring internet with the Cell Survey app

The Cell Survey app is designed for surveying cellular performance in a particular area, such as disaster zones. For Android only, the app runs tests in a continuous cycle, checking for signal availability and collecting environmental data from connected cell towers. Track performance levels by time and location and identify damaged cell towers.

Data analysis2018-09-19

Benchmarking Dropbox, Google, and Microsoft

In this article, we put three online storage services — Dropbox, Google Drive, and Microsoft Office 365 Sharepoint — to the test and compare how they perform on different UK broadband providers. All the online storage measurements we reference are available on our Whiteboxes and Router SDK right now.

Company news2018-09-06

SamKnows sponsors the London Vue Conference

We’re excited to sponsor this September’s Vue conference in London, running 20th - 21st. Come and join us at the SamKnows stand on the 21st — we’d love to talk to you about our upcoming projects and celebrate all things Vue! Vue is integral to what we do because it’s the main driving force behind our flagship, SamKnows One.

Data analysis2018-08-22

Beyond speed tests: Steam performance

Zen and the art of your Steam library maintenance. Today we’re taking a look at how well the UK’s largest ISPs perform when users download games from Steam. Using our measurement client for Steam, that runs on SamKnows Whiteboxes and the Router SDK, we generated data for analysis in SamKnows One. Here's what we found.

Data analysis2018-08-14

Reporting on the state of Australia's internet

The ACCC is using SamKnows One to measure the quality of Australia's internet and encourage reform. Find out how Australia's internet is faring in their latest report. Following the Initial Findings Report of March 2018, this second instalment gives a more granular analysis on the performance of Australia's internet services.

Data analysis2018-08-08

Solving poor Netflix performance

Speed tests don't always tell the whole story. An unhappy user contacted us about their poor Netflix performance, despite their 100 Mbps connection. Turns out the problem extended far beyond this user! Using SamKnows One, we discovered a routing issue spanning two continents. We quickly alerted the ISPs so they could deploy a quick fix.

Data analysis2018-08-02

Beyond speed tests: CDN performance

In this article, we're taking a look at the technologies used to deliver live TV streams over the internet by the BBC and ITV - the UK’s two largest terrestrial broadcasters. To do this, we ran performance measurements from nearly 700 UK homes during prime time, and then took a look at how the broadcasters, ISPs, and CDNs faired in SamKnows One.

Industry news2018-07-23

Updating internet regulation in the UK

Ofcom are updating their Voluntary Codes of Practice to benefit home and business internet users in the UK. The aim of VCOP is to aid and protect internet users when buying broadband products. ISPs volunteer to follow the codes and need a measurement solution to prove their performance levels. Here's a guide to VCOP how we can help.

New products2018-07-04

Dishing the DIRK - your open source dashboard

Your new open source dashboard. We’re open sourcing a library for you to build customisable dashboards, called DIRK. We built DIRK for the Enterprise dashboard in SamKnows One. DIRK provides an intuitive drag and drop interface, using Vue.js and the HTML5 Drag and Drop API. Let us know what you think!

Company news2018-06-17

Oh hello Oceania... let's measure your internet

We're proud to announce two new internet measurement projects with the Australian and New Zealand regulators! Both projects aim to better the internet for everyone. And both projects are using SamKnows data to help increase transparency, direct policies, and update infrastructure. Find out how you can get involved.

Company news2018-06-13

Improving customer care with SamKnows

We've had an epiphany about how we can help your internet experience. SamKnows creates measurement tools to help ISPs and regulators improve internet performance and customer care. And while we've dramatically improved the richness and accuracy of internet performance intel, we believe we can do more. Time to think differently.

Company news2017-06-13

Intelligent page preloading with Futurelink

This article was written by one of our front-end web developers, Callum Macrae, about a website performance project he’s been working on recently. Frustrated with images taking a long time to download on the SamKnows website, Callum carried out some research and focused his efforts on finding the perfect solution.

Company news2017-05-19

We're celebrating all things Kotlin

Celebrating all things Kotlin in honour of our Android team (who really love it). We've been using Kotlin as our language of choice for the prototype of our internet performance app for Android. Kotlin suits our needs because it allows us to rapidly model, build, and release our applications, and much more. We couldn't recommend it highly enough!

New products2016-12-16

Creating the ultimate performance app for Ofcom

Last year we launched a home Wi-Fi checker for the UK telecoms regulator Ofcom. Since then, we collaborated with Ofcom and UK ISPs to build the ultimate performance app that's great for all technologies. And today, we're thrilled to launch an update that adds way more features. Read this article to read all about it. And download the app - it's free!

New products2016-12-09

Fixing annoying home Wi-Fi with Bell

We built a web test for Bell. We love it. It shows Bell users what's affecting their internet speeds. And it's as accurate as can be! This test discounts all in-home factors, like an under-performing PC or a bad in-home Wi-Fi connection - showing you whether there's a problem with Bell's provisioning or an issue inside the home.

Industry news2016-12-07

Measuring Broadband America's 2016 report

We're proud to announce that the Federal Communications Commission (FCC) has published its Measuring Broadband America report, which is entirely based on SamKnows data. The USA saw internet speeds increase in 2016 - but with plenty of exceptions. In this article, we give you a quick overview of the report's key findings.

New products2016-12-05

SamKnows releases router manufacturer SDK

Mega update! You can now embed our full suite of internet performance tests directly inside your CPE. Conduct millions of tests from customer homes and analyse the results in SamKnows One. Popular with ISPs and equipment manufacturers, the SDK is suitable for anyone who wants to install our software inside their products.

Company news2016-11-11

BBC and SamKnows join forces for better internet

We were on BBC Watchdog last night. This week’s episode asked the all-important question: are you getting value for money when it comes to your internet? BBC Watchdog found that 35% of those who contacted their ISP with their SamKnows speed test results, saw an improvement. And 13% were offered a discount.